We recieved the attached email 2 days ago, however it had dropped into our junk mail, so we only spotted this this morning. "We are writing to inform you about an important update regarding Cin7 Orderhive. After careful consideration and review of our existing product feature sets, we have made the decision to discontinue the Cin7 Orderhive product. We will continue to support the Cin7 Orderhive in 2023 but it will go out of service on March 31, 2024. This business decision was not made lightly, and we understand that this may cause inconvenience to you. Based on the product capabilities, roadmap and customer needs, we believe that our Cin7 Core Product is a great solution for your business and our goal is to continue serving you with our Cin7 Core Product. We want to assure you that we will continue to provide support for Cin7 Orderhive during the next 11 months and we are committed to making the transition process as smooth as possible. Cin7 Core, with its current capabilities, integrations and product roadmap, offers a strong inventory management platform for your business for today and for the future. You can learn more about Cin7 Core here. We understand that you may have questions or concerns about this announcement, migration timeline and plan. We will share a more detailed plan and schedule for migration the week of May 1, 2023. Customers who have not signed up for a migration to Cin7 Core by September 30, 2023, will see an increase in monthly subscription fees by 50%. This price increase will come into effect starting October 1, 2023. We want to thank you for being a part of our journey and for your continued support. We believe that our Cin7 Core product will meet your needs in the same way, and we are excited to continue serving you in the future. If you have any questions or need further assistance, please reply to this email and a member of our team will connect with you directly. Cin7 Team" Just wanted to make other users aware, in case the email had dropped into other spam boxes.
Instant Product Sync Process Time
Currently, we are experiencing a too long product syncing in Orderhive.. Is there a way to speed up this process as it has a lot of impact on our end. it took around 24 hours now to complete the whole product syncing process.. Thank you..
Please add this feature. I've tested Inventory Planner's forecasting. It isn't accurate. Please build a better one
Report for average time it takes to complete an order from the time it is entered to the time it is dispatched.
We are just wondering if there’s a report in Orderhive that tells us the average time an order is getting shipped per week. We are looking for the best report to use so we can see the average time it takes to complete an order from the time it is entered to the time it is dispatched. Also, another report to say from the time it entered to the time it is delivered.
What Happened to Chat Support?
A nice feature of Orderhive was chat support. However, recently it was removed from the platform. Additionally when an email is sent to firstname.lastname@example.org there is no auto-response with a ticket number nor any response at all. This leaves the user wondering if anyone on the Support Team has seen the email and how long, or even if it will be addressed. Please bring back chat support, or if not, then set up auto responses with ticket number for emails sent to email@example.com . Thanks!
Transfer for Seller Central FBA
Amazon recommends that no one uses 3rd party apps for sending FBA inventory to the warehouses. Please create a transfer option that reduces inventory en masse. Your support people have told me to download the inventory and then subtract what I have sent and then upload the inventory again. That is tedious and doesn't always work. The other way I have been told to do it is to select each SKU individually and then manually change the inventory with the add (-) to the on hand.
CANNOT PRINT SHIP LABELS
Is anyone else not able to print off a shipping label? We are on day 2 with no help from Orderhive. We have angry customers and major backorders now. The shipping label prints off as the packing slip.
Photographs are being distorted as they are only seen as Square
When taking a photograph on an order the image is distorted as OH only allows Square photographs currently. A perfectly round circle is shown as an egg shape.